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How do I report a problem with my order?

You can report problems with an order through your printful dashboard. Watch the video below to have a look at the steps needed. Be aware that Printful may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays. 

Topics covered:

  • Finding an order in your dashboard
  • Reporting a problem with an order

 

Steps:

  • Log into your Printful account
  • Find order in your orders page - search using order number
  • Click on order to open order summary
  • Click "Report" to open problem report window
  • Write up your problem in detail and upload relevant photos where possible
  • Click "Report problem"

Resources

Printful Terms/Policies/Returns: https://www.theprintful.com/faq/terms-policies-returns/returns


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