• Call us +1 (818) 351-7181 

Frequently asked questions

Here you can find all the questions you need answered

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We do our strive to provide the best support for all problems! Get in touch using one of our many contact methods.

Live chat: with our support staff on http://www.theprintful.com using the "chat with us!" popup.

Call: on +1 (818) 351-7181 Mon-Fri, 9am to 5pm PST.

Text: to our dedicated text for callback number: +1 (818) 330-4050 Mon-Fri, 9am to 5pm PST - quote your store name and describe your problem. We'll quickly get back to you with a call time and who will be getting in touch!

Email: support@theprintful.com

To report a problem with an order locate it in your orders list, open the order and click "Report" - write up your problem in as much detail as possible and upload photos if needed. Our support team will get back to you as soon as possible!

 

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You can place a manual order directly with Printful through your Printful dashboard. Watch the video below to have a look at the steps needed.

 Topics covered:

  • Order types - Basic / Sample
  • Adding products
  • Adding color swatch tests
  • Retail price & retail shipping price

 

Steps:

  • Log in to your Printful account
  • Click "Submit Order" in the top right of the page
  • Select which store you wish to use for your order
  • Select your order type:
    Sample order: 20% discount & free shipping - limited to 5 items per order and 3 orders per month. Useful for testing new designs, print results, and new products.
    Basic order: a standard Printful order - Ships within 3 business days (on average), no order limit, carrier calculated shipping rates.
    Screen printing order: Cost effective for large orders of the same design at one time. Price depends on the product model and number of colors in design. (order process not covered in this video)
  • Select your first product: category, type and model.
  • Set up your product: size, color, upload print file/s and mockup
  • Add more products as desired using the Add product button
  • Size/Quantity can be defined for each product in the order
    Retail price (appears on packing slip) can be defined as well
  • When finished adding products continue to Shipping and enter shipping information
    Optional information: order number, company, retail shipping costs (only applicable if retail price has been entered for all products)
  • Click "Calculate shipping" and choose shipping method
  • Click "Continue to review"
  • Confirm order information, enter billing information and click "Complete order"

 

Resources:

Mockup and print-file generator: https://www.theprintful.com/generator

Printful screen printing services: https://www.theprintful.com/on-demand-screen-printing-drop-shipping

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