• Call us +1 (818) 351-7181 

Frequently asked questions

Here you can find all the questions you need answered

Array ( [how-do-i-get-in-touch-with-printful-support-] => Array ( [id] => 171 [title] => How do I get in touch with Printful support? [alias] => how-do-i-get-in-touch-with-printful-support- [text_excerpt] => We do our strive to provide the best support for all problems! Get in touch using one of our many contact... [text] =>

We do our strive to provide the best support for all problems! Get in touch using one of our many contact methods.

Live chat: with our support staff on http://www.theprintful.com using the "chat with us!" popup.

Call: on +1 (818) 351-7181 Mon-Fri, 9am to 5pm PST.

Text: to our dedicated text for callback number: +1 (818) 330-4050 Mon-Fri, 9am to 5pm PST - quote your store name and describe your problem. We'll quickly get back to you with a call time and who will be getting in touch!

Email: support@theprintful.com

To report a problem with an order locate it in your orders list, open the order and click "Report" - write up your problem in as much detail as possible and upload photos if needed. Our support team will get back to you as soon as possible!

 

[link] => /faq/getting-started/171-how-do-i-get-in-touch-with-printful-support- [video] => Array ( [thumb] => https://i1.ytimg.com/vi/QSCcSslg8dQ/0.jpg [embed] => [url] => https://www.youtube.com/embed/QSCcSslg8dQ ) ) [how-do-i-place-a-manual-order-] => Array ( [id] => 172 [title] => How do I place a manual order? [alias] => how-do-i-place-a-manual-order- [text_excerpt] => You can place a manual order directly with Printful through your Printful dashboard. Watch the video below to ... [text] =>

You can place a manual order directly with Printful through your Printful dashboard. Watch the video below to have a look at the steps needed.

 Topics covered:

  • Order types - Basic / Sample
  • Adding products
  • Adding color swatch tests
  • Retail price & retail shipping price

 

Steps:

  • Log in to your Printful account
  • Click "Submit Order" in the top right of the page
  • Select which store you wish to use for your order
  • Select your order type:
    Sample order: 20% discount & free shipping - limited to 5 items per order and 3 orders per month. Useful for testing new designs, print results, and new products.
    Basic order: a standard Printful order - Ships within 3 business days (on average), no order limit, carrier calculated shipping rates.
    Screen printing order: Cost effective for large orders of the same design at one time. Price depends on the product model and number of colors in design. (order process not covered in this video)
  • Select your first product: category, type and model.
  • Set up your product: size, color, upload print file/s and mockup
  • Add more products as desired using the Add product button
  • Size/Quantity can be defined for each product in the order
    Retail price (appears on packing slip) can be defined as well
  • When finished adding products continue to Shipping and enter shipping information
    Optional information: order number, company, retail shipping costs (only applicable if retail price has been entered for all products)
  • Click "Calculate shipping" and choose shipping method
  • Click "Continue to review"
  • Confirm order information, enter billing information and click "Complete order"

 

Resources:

Mockup and print-file generator: https://www.theprintful.com/generator

Printful screen printing services: https://www.theprintful.com/on-demand-screen-printing-drop-shipping

[link] => /faq/getting-started/172-how-do-i-place-a-manual-order- [video] => Array ( [thumb] => https://i1.ytimg.com/vi/IYufBhGOvRI/0.jpg [embed] => [url] => https://www.youtube.com/embed/IYufBhGOvRI ) ) [how-can-i-check-the-status-of-an-order-] => Array ( [id] => 121 [title] => How can I check the status of an order? [alias] => how-can-i-check-the-status-of-an-order- [text_excerpt] => From your Printful Dashboard you will see your order history under "Orders." When selecting a specific order, ... [text] =>

From your Printful Dashboard you will see your order history under "Orders." When selecting a specific order, a new window will appear with additional details. Here you will find your order status. 

Your order will reflect one of the following statuses:

  1. Draft - Your order has not yet been confirmed or completed (select the red box to confirm your order and begin the fulfillment process). 
  2. Pending - Your order has been submitted and received by Printful and is now waiting for the fulfillment process to begin. 
  3. On Hold - Your order has been placed on hold. This is usually due to an item being out of stock, an issue regarding graphics, mockups, or other potential issues that we need to address with you. Check the order notes for details on what we need from you. Contact us if you have any questions. 
  4. Being Fulfilled - Your order has been deemed ready for fulfillment and the process has begun. An estimated time for completion will show in the status bar. Typically fulfillment time is 2-7 business days. 
  5. Partially Fulfilled - Your order may contain products that do not ship together. In this case, you may see the order as partially fulfilled. This means some portion of your overall order is already complete and we are still working on another shipment in that same order. You will see tracking information for any packages that have already been shipped out. 
  6. Fulfilled - Your order has been printed and packaged and is ready to go! The Tracking Info button should appear next to your shipment information and if the level of service selected for shipping included tracking your updates should go live within 24 hours. You will receive a notification from us once the order has left our building. 
[link] => /faq/getting-started/121-how-can-i-check-the-status-of-an-order- [video] => Array ( ) ) )

Ready to try Printful ?

Get Me Started

Printing is what we do best.

Trusted to print 1 086 506 shirts since 2013